Our Team
At Oasis Marketing Solutions, we are not your ordinary call center. Our mission is to provide a full service marketing suite for our strategic partners.
Led by executive industry veterans, our unique implementation and management strategies allow us to launch your campaigns and programs quickly, ensure quality and performance, and deliver the ROI you need.
CRAIG FRANKLIN
CEO/Managing Partner
Leading the Oasis Marketing Solutions team, Craig oversees all aspects of client services, IT, and operations. He is an award-winning, industry-leading call center executive with more than 35 years of experience in all areas of the business, including inbound and outbound customer support, service and sales. In addition, he has 26 years of general management experience and a long-tenured, proven record delivering successful business growth for clients. Prior to Oasis Marketing Solutions, Craig held roles on executive management teams at the world's largest domain name registrar and cloud platform, GoDaddy.com, and teleservices industry-giant, APAC Customer Services. Craig studied Business at Eastern Illinois University. An outdoor enthusiast, he enjoys spending free time exploring and traveling with his wife and children.
JASON ADAMS
CFO/Founder
With over 30 years of industry experience, Jason leads the sales efforts at Oasis Marketing Solutions. A pioneer of the virtual call center model, he has consistently and successfully implemented and managed multi-million dollar projects serving a multitude of industries. His extensive and diverse experience resulted in the creation of core operating principles and unique, profit-friendly, US-based solution strategies. Prior to Oasis Marketing Solutions, Jason held roles of VP - Virtual Development and Inhouse sales and operations consultant. He enjoys spending time with his family at the beach and serving his community in various philanthropic efforts.
BRIGG LAWRENCE
SVP, Political Operations
Responsible for political operations at Oasis Marketing Solutions, Brigg’s 25 years of industry experience and involvement with multi-million dollar programs has provided unparalleled knowledge in sales development, customer support and workforce management. This experience, combined with strengths in design, implementation, staffing, and change management, has allowed him to develop targeted, efficient, and profitable processes for a variety of client programs. Brigg enjoys spending free time with his family and the many outdoor activities in the sunshine state of Florida.
EDWARD HOBBS
SVP, IT
Responsible for all information management services at Oasis Marketing Solutions, Edward began his 30 year career in the early nineties as a call center associate for industry giants like Sprint, Master Card, and Discover Card. His well-rounded experience provides a unique perspective in understanding client challenges and developing concise and articulate technological solutions in multiple areas including data collection, processing, reporting, telephony, and tier 3 technical support. In his spare time, he enjoys Nebraska Football, Creighton Basketball and coaching youth sports.
RIKKI BARRON
Director of Operations, Inbound Dedicated Accounts
Responsible for overseeing daily operations of Inbound Dedicated Accounts at Oasis Marketing Solutions, Rikki started her nearly 20 year career as a call center representative. Since that time, she has gained extensive experience in managing various inbound programs and workforce development. She uses her expertise to make educated judgments about communication and efficiency within our company. Moreover, she safeguards and augments the efficiency of our company’s operations to facilitate accelerating development and long-term success. As a wife and mother, Rikki, enjoys spending time with her family doing activities such as reading books, travel, and hiking.
KATHLEEN ALLEN
Director of Operations, Outbound Dedicated Accounts
Kathleen has over 30 years of diverse industry experience. She has directed both small and large teams in all aspects of business; sales, customer service and operations. Her extensive background gives her the knowledge and understanding of clients and representatives' needs. A California native, Kathleen enjoys all outdoor activities, her dogs and traveling.
MACKENZIE LEIGHTON
Supervisor of Recruiting and Training
With over a decade of industry experience, Mackenzie supervises all recruiting and training initiatives at Oasis Marketing Solutions. She has comprehensive experience attracting qualified candidates and retaining the best call center representatives, while growing a strong talent pipeline. Her sharp communication skills, attention to detail, and ability to nurture relationships with both clients and candidates have been instrumental to her success. In her off time, Mackenzie enjoys hiking ocean and mountain trails, gardening, painting and sculpting.
NICOLE NUNEZ
Political Operations Manager
Nicole has 20 years of customer care experience, serving the last 14 on the Oasis Marketing Solutions team. Her dedication to the company’s success is pivotal to providing our clients with the level of satisfaction we strive for in our political business model. Her years of diverse experience helps our clients achieve both daily and long term goals. From task management to supporting effective relationships with our agents, she is a committed multitasker and communicator. In her spare time, Nicole is a mother of 4, a proud wife, and enjoys time at the beach or her garden all while spending quality time with her friends and family.
ROB MALLORY
IT Analyst
Rob has nearly 25 years of marketing industry experience, with the last 14 years with Oasis Marketing Solutions. During his tenure, he has had significant exposure to a wide variety of clients and their reporting needs. This vast experience has created efficiencies in providing both at-a-glance and detailed views of key indicators necessary to progress clients' programs. In his spare time, he writes, performs music, and enjoys time with his family.